Website Privacy Policy

This privacy policy sets out how Cornerstone (East Anglia) Limited uses and protects any information that you give www.cornerstonelimited.com when you use this website.

Cornerstone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Cornerstone  may change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you are happy with any changes.  This policy was last updated on 09.05.18.

What We Collect

We may collect the following information:

• Name
• Address
• Phone number
• Email address
• Information on energy efficiency measures in which you’ve expressed interest
• Any other relevant information provided to us within the free form boxes on our enquiry forms

What We Do With The Information We Gather

This information is required to enable us to:

• Respond to your enquiry and in any subsequent enquiry-related communications
• Improve our website

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

On our website, you can choose to accept or decline cookies via the pop-up banner you will see as you enter the site. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical

analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Social Media Buttons

On our website, we have social media buttons for Facebook, Twitter, LinkedIn and YouTube.  In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Cornerstone.  You should be aware that these sites may collect information about what you are doing all around the internet, including on Cornerstone’s site.  If you click on any of these buttons, these sites will be registering that action and may use that information.  You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External Web Services

We use a number of external web services on our website, mostly to display content within our web pages. For example, to display videos we use YouTube.  This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but this is the most common.  As with the social media buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content.  If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking. Our e-newsletter contains tracking so that we can monitor user open and click rates on these emails only to try and improve them.  We don’t analyse activity on a personal level, and we don’t monitor any other emails sent from other company email addresses.  If you want to be sure that none of your email activity is tracked then you should unsubscribe from the Cornerstone newsletter, which can be done by emailing enquiries@cornerstonelimited.co.uk

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.  You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Units 2-4 Fuller Road, Harleston, Norfolk IP20 9EA or emailing us at enquiries@cornerstonelimited.co.uk

You may request details of personal information which we hold about you under the General Data Protection Regulation by contacting us at the above.    Furthermore, if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect.

Disclaimer

The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.

Given that the internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.